Shipping and Return Policy
At NuVending, our goal is to ensure your complete satisfaction with your product and purchase. If, for any reason, you're dissatisfied with your purchase, you can return it to NuVending within 30 days of purchase date.
Claims for missing items or items damaged in transit must be submitting to our customer service team through email: Support@NuVending.com within 5 business days.
You have the option to exchange the item(s) or return for a refund for the full amount of the item(s) purchased. Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 days for a credit to appear on your credit card statement. If payment was made by check, the refund check will be issued after 10 business days from the date of purchase.
Please read all conditions below. If conditions are not met, NuVending reserves the right to refuse the return or to charge a restocking fee not less than 15%.
How to return or exchange an item:
- In order to return or exchange an item you need to first obtain an RMA (Return Merchandise Authorization) number.
- Prepaid RMA label: If your product was defective, please send us an email first. We gather customer feedback and submit it to our manufactures for improvements.
- Customer Returns: If you want to return the item(s) you purchased, send us an email. We will reply with your RMA number and you can ship the order back to NuVending.
- To request an RMA number online click here. Email us with your Order ID.
- Place the original package into a shipping Box.
- Please do not place the shipping label on the original manufacturer’s package.
- The RMA number must be clearly written on the outer box. If you received a label through email, print the label and tape it to your return package.
- We recommend you ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
- Send pre-authorized returns to:
NuVending Return Dept.
515 S Palm Ave #7
Alhambra, California 91803
- All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
- Items with timers must show less than 120 minutes of use. Items with shutter counters must show less than 200 exposures.
- NuVending is not responsible for personal data or items left in returned merchandise.
- Defective items may be repaired or exchanged at our discretion for the same model or manufacturer’s equivalent model.
- RMA numbers are valid for 10 days.
- NuVending is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
No Return/Exchange On:
- Any modified devices by NuVending to customer’s specifications.
- Special Order merchandise.
- Underwater equipment that has been submerged.
- NuVending Gift Cards are redeemable for merchandise only and may not be redeemed for cash.